Returns & Resolutions
Here is what we cover and how we resolve it.
Quality Issues
If an item arrives damaged or has a fabric or manufacturing defect:
- Email us within 30 days of delivery.
- Include your order number and clear photos showing the damage or defect.
- You do not need to send the item back.
- We will refund the affected item in full, plus any shipping charge you paid for the order, to your original payment method.
- Any sales tax we collected on the refunded amount will also be refunded. If a carrier asks you to pay import duties at delivery, please contact us before paying. If you already paid, send us the receipt and we will review it.
Size Mismatch
If the item's measurements do not match the measurements published in our size guide for the size you ordered:
- Email us within 30 days of delivery.
- Include your order number and clear photos showing the item measured with a ruler or measuring tape.
- We will send a replacement at no cost. You do not need to send the item back.
Fit Exchanges
If the size or fit doesn't work for you, you can exchange it within 30 days of delivery:
- Email us within 30 days of delivery.
- Choose a replacement: a different size or color of the same style, or another style of equal value.
- For a standard exchange using our return label, the fee is usually $8.99, including replacement shipping. If you choose your own express carrier for the return, the return shipping fee is based on that carrier's rates instead.
- Return the item unworn, unwashed, and with tags attached. Contact us for return instructions before sending it back.
- We will ship your replacement within 1–2 business days after we receive the exchange.
- One exchange per order.
Except where required by law, we do not offer refunds if you change your mind. If the item's measurements do not match our published size guide for the size you ordered, that is covered by the free size-mismatch replacement above.
Return Shipping Fees
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
How to Claim
support@arelonne.com with your order number in the subject line.
Attach clear photos. For a quality issue, show the damaged or defective area. For a size mismatch, show the item and its measurements with a ruler or measuring tape. For a fit exchange, show the item in its original condition.
We will reply within 1–2 business days.
For a standard fit exchange, we will confirm the fee (usually $8.99) and provide a return label. If you choose your own express carrier, its rates apply to the return shipping instead. Your replacement ships within 1–2 business days after we receive the item.
Refunds are sent to your original payment method. Once issued, allow 5–10 business days for the credit to appear. Timing depends on your bank or payment provider.
What We Promise
If an item arrives damaged or with a fabric or manufacturing defect, we will refund it in full.
If an item's measurements do not match the measurements published in our size guide for the size you ordered, we will send a replacement at no cost.
If the size or fit doesn't work for you, you can exchange it within 30 days of delivery. Standard exchanges usually cost $8.99. If you choose your own express carrier for the return, its shipping rates apply instead.
When you contact us about an order, our team will reply within 1–2 business days.
Arelonne