Returns & Resolutions
Here is what we cover and how we resolve it.
Quality Issues
If an item arrives damaged or has a fabric or manufacturing defect:
- Email us within 30 days of delivery.
- Include your order number and clear photos showing the damage or defect.
- You do not need to send the item back.
- We will refund the affected item in full, plus any shipping charge you paid for the order, to your original payment method.
- Any sales tax we collected on the refunded amount will also be refunded. If a carrier asks you to pay import duties at delivery, please contact us before paying. If you already paid, send us the receipt and we will review it.
Size Mismatch
If the item's measurements do not match the measurements published in our size guide for the size you ordered:
- Email us within 30 days of delivery.
- Include your order number and clear photos showing the item measured with a ruler or measuring tape.
- We will send a replacement at no cost. You do not need to send the item back.
Fit Exchanges
If the size or fit doesn't work for you, you can exchange it within 30 days of delivery:
- Email us within 30 days of delivery.
- Choose a replacement: a different size or color of the same style, or another style of equal value.
- Pay a $8.99 flat exchange fee. It includes the return label and the shipping of your replacement.
- Return the item unworn, unwashed, and with tags attached, using the label we provide.
- We will ship your replacement within 1–2 business days after we receive the exchange.
- One exchange per order.
Except where required by law, we do not offer refunds if you change your mind. If the item's measurements do not match our published size guide for the size you ordered, that is covered by the free size-mismatch replacement above.
Orders ship directly from our production facility in China, and we do not have a U.S. warehouse. We want you to know this before you order.
How to Claim
support@arelonne.com with your order number in the subject line.
Attach clear photos. For a quality issue, show the damaged or defective area. For a size mismatch, show the item and its measurements with a ruler or measuring tape. For a fit exchange, show the item in its original condition.
We will reply within 1–2 business days.
For a fit exchange, we will send a payment link for the $8.99 flat fee along with your return label. Your replacement ships within 1–2 business days after we receive the item.
Refunds are sent to your original payment method. Once issued, allow 5–10 business days for the credit to appear. Timing depends on your bank or payment provider.
What We Promise
If an item arrives damaged or with a fabric or manufacturing defect, we will refund it in full.
If an item's measurements do not match the measurements published in our size guide for the size you ordered, we will send a replacement at no cost.
If the size or fit doesn't work for you, you can exchange it within 30 days of delivery for a $8.99 flat exchange fee.
When you contact us about an order, our team will reply within 1–2 business days.
Arelonne