Privacy Policy

When you place an order, we collect the information you submit, including your name, email address, shipping address, order items, and phone number if you provide one. If you contact us or use our contact form, we collect your message, any after-sales communications, and the contact information you include.

The site also uses one first-party cookie, arelonne_gid. It is a UUID guest identifier used for the shopping cart and expires after one year.

Payment details are processed directly by Oceanpayment or PayPal. Arelonne does not see your full card number.

We use personal information to process and fulfill orders, arrange logistics, provide customer service, handle refunds and product-quality matters, and help prevent fraud. We also use your email address for transactional messages, such as order confirmations and replies to support requests.

We do not currently send marketing emails. We plan to offer marketing emails (EDM) in the future. If we do, we will send them only with your prior consent.

We do not sell personal information.

The only cookie Arelonne currently sets is arelonne_gid. It is strictly necessary for the guest shopping cart, is set by Arelonne, and expires after one year. We do not currently use analytics or advertising cookies.

You can review the current cookie setting through Manage Cookies in the site footer. Because the guest-cart cookie is necessary for that feature to work, blocking it in your browser may prevent the cart from keeping track of selected items. If we add analytics or advertising cookies later, we will ask for your consent before setting them.

We share personal information only as needed to operate the site, process payments, fulfill and support orders, and provide the services described in this policy. This includes Oceanpayment and PayPal for payment processing, and our hosting, service, logistics, and order-fulfillment providers. These providers receive information relevant to the service they provide to Arelonne.

The site loads fonts from Google Fonts at fonts.googleapis.com. When your browser makes that request, Google may receive your IP address and browser or device information.

We do not sell personal information.

Arelonne's customer-service, order-management, and fulfillment teams in Foshan, mainland China may access your name, email address, phone number if provided, shipping address, order items, and after-sales communications. They use this information for fulfillment, logistics, customer service, refunds, fraud prevention, and quality handling.

This means that when you place an order or ask for after-sales help, the relevant information may be processed in mainland China. Your data is stored on servers operated by our hosting and service providers. Access is connected to the work needed to manage and support your order.

To ask for access to, correction of, or deletion of your personal information, email support@arelonne.com.

Depending on the law in your state, you may have the right to ask for access to the personal information we hold about you, ask us to correct it, or ask us to delete it. These rights may be subject to exceptions under applicable law.

To make a request, email support@arelonne.com. Please describe whether you are asking to access, correct, or delete your information.

We do not sell personal information, so there is no sale of your personal information to opt out of. We do not currently send marketing emails. If we offer them in the future, they will be based on prior consent.